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Effective Date: 01/04/2024

1. Introduction

Welcome to 1st Pay Limited ("we," "our," "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also describes your rights under the General Data Protection Regulation (GDPR).

2. Information We Collect

Personal Data

We may collect and process the following personal data about you:


  • Contact Information: Name, email address, telephone number, and postal address.

  • Identity Information: Date of birth, government-issued ID details.

  • Financial Information: Bank account details, payment card information.

  • Technical Data: IP address, browser type, version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website and services.

  • Marketing and Communications Data: Preferences in receiving marketing from us and your communication preferences.

Non-Personal Data

We may also collect non-personal data that does not directly or indirectly reveal your identity, such as aggregated data.

3. How We Collect Your Information

We collect data using different methods:


  • Direct Interactions: When you provide information by filling in forms on our site or by corresponding with us by phone, email, or otherwise.

  • Automated Technologies:As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns.

  • Third Parties We may receive personal data about you from various third parties, including analytics providers, advertising networks, search information providers, and other third parties.

4. How We Use Your Information

We use the information we collect for the following purposes:


  • To provide, operate, and maintain our services.

  • To improve, personalise, and expand our services.

  • To process transactions and send related information.

  • To communicate with you, including responding to your comments, questions, and requests.

  • To send you technical notices, updates, security alerts, and support messages.

  • To comply with legal obligations and protect the rights and interests of 1st Pay Limited and others.

5. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following legal bases for processing your personal data:


  • Consent: Where you have given us clear consent to process your personal data for a specific purpose.


  • Contract: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.


  • Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject.


  • Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that these interests are not overridden by your rights and interests.

6. Sharing Your Information

We may share your personal data with:

Service Providers: Third parties who perform services on our behalf.

-Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.


8. Your Data Protection Rights

You have the following rights under data protection laws in relation to your personal data:


  • Access: The right to request copies of your personal data.

  •  The right to request correction of any inaccurate or incomplete data.Rectification:

  •  The right to request deletion of your personal data.Erasure:

  •  The right to request restriction of processing your personal data.Restriction of Processing:

  •  The right to request transfer of your personal data to another party.Data Portability:

  • Object to Processing: The right to object to our processing of your personal data.

  • To exercise these rights, please contact our Data Protection Officer (DPO) at: Email:

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

1st Pay Limited

Registered Address:749a Ormskirk Road, Wigan, England, WN5 8AT  
Correspondence Address: The Mille, 1000 Great West Rd, Brentford, TW8 9DW, United Kingdom  


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Last Updated: 25/04/2024


By using our services, you acknowledge that you have read and understood this Privacy Policy.

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